Terms of Service

1.1 By creating an account, accessing, browsing, or otherwise using the CrewNest Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and our Cancellation Policy, each of which is incorporated herein by reference.

1.2 These Terms apply to all visitors, registered users, hosts, guests, and any other persons who access or use the Platform (collectively, "Users").

1.3 Your continued use of the Platform following the posting of any changes to these Terms constitutes your acceptance of those changes. We will notify you of material changes via email and/or prominent notice on the Platform.

1.4 If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to that entity.

2.1 You must be at least eighteen (18) years of age to create an account and use the Platform. By using the Platform, you represent and warrant that you meet this age requirement.

2.2 To book accommodations as a guest on CrewNest, you must be an active airline crew member, which includes but is not limited to: pilots, first officers, flight attendants, flight engineers, and other cabin crew members employed by or contracted with a commercial airline operating under an FAA Part 121 or Part 135 certificate (or equivalent international authority). You must successfully complete our crew verification process as described in Section 4.

2.3 To list accommodations as a host on CrewNest, you must be a property owner or an authorized property manager with legal authority to lease, sublease, or otherwise make the property available for short-term rental. You must comply with all applicable local, state, and federal laws, including zoning regulations, HOA rules, and short-term rental ordinances.

2.4 You may not use the Platform if you have been previously suspended or removed from the Platform by CrewNest, or if you are prohibited from receiving services under the laws of the United States or any other applicable jurisdiction.

2.5 CrewNest reserves the right to refuse service, terminate accounts, or restrict access to the Platform in its sole discretion, including but not limited to situations where CrewNest reasonably believes that a User's conduct may expose CrewNest, other Users, or third parties to harm or liability.

3.1 To access certain features of the Platform, you must register for an account. When registering, you agree to provide accurate, current, and complete information, and to update such information to keep it accurate, current, and complete.

3.2 You are permitted to maintain only one (1) account on the Platform. Creating multiple accounts is a violation of these Terms and may result in immediate termination of all accounts associated with you.

3.3 You are solely responsible for safeguarding the password and credentials associated with your account. You agree not to share your account credentials with any third party and to notify CrewNest immediately of any unauthorized access to or use of your account.

3.4 You are responsible for all activities that occur under your account, whether or not you have authorized such activities. CrewNest shall not be liable for any loss or damage arising from your failure to maintain the security of your account.

3.5 CrewNest reserves the right to reclaim usernames, display names, or other identifiers that violate these Terms, infringe on the rights of third parties, or are inactive for an extended period.

4.1 All Users seeking to book accommodations on the Platform as guests must complete CrewNest's crew verification process. This process requires the submission of valid documentation confirming active employment as airline crew, which may include but is not limited to: airline-issued identification badges, employment verification letters, or other documentation deemed acceptable by CrewNest in its sole discretion.

4.2 CrewNest will review submitted verification documentation within twenty-four (24) hours of submission during normal business operations. CrewNest reserves the right to request additional documentation, conduct follow-up verification, or deny verification for any reason consistent with applicable law.

4.3 Submitting fraudulent, falsified, altered, or misleading verification documentation constitutes a material breach of these Terms and shall result in: (a) immediate and permanent termination of your account; (b) cancellation of any pending or confirmed bookings without refund; (c) forfeiture of any funds held in escrow; and (d) potential referral to applicable law enforcement authorities and/or civil legal action to recover damages and costs, including reasonable attorney's fees.

4.4 CrewNest may periodically require re-verification of crew status. If you fail to complete re-verification within the specified timeframe, your account may be suspended until verification is completed.

4.5 Verification documentation is stored securely using industry-standard encryption and is handled in accordance with our Privacy Policy. CrewNest will not share verification documentation with other Users or third parties except as required by law.

5.1 Hosts are solely responsible for the accuracy, quality, and legality of their listings, including all descriptions, photographs, pricing, availability, house rules, amenities, and other information. Listings must accurately reflect the actual condition of the property at the time of the guest's stay.

5.2 Hosts represent and warrant that they have all necessary rights, permissions, and authorizations to list their property on the Platform, including compliance with: (a) all applicable local, state, and federal laws and regulations; (b) zoning and land-use ordinances; (c) homeowners' association (HOA) rules and covenants, conditions, and restrictions (CC&Rs); (d) lease agreements, if the host is a tenant; and (e) any applicable short-term rental permits, licenses, or registrations.

5.3 Prior to listing activation, all hosts must: (a) successfully complete a background check conducted through our third-party provider, Checkr, Inc.; and (b) complete the Stripe Connect onboarding process for receiving payouts. Failure to complete either requirement will prevent the listing from becoming active on the Platform.

5.4 Hosts shall maintain their properties in a clean, safe, and habitable condition consistent with all applicable housing codes and the representations made in their listing. Properties must be equipped with functioning smoke detectors, carbon monoxide detectors (where required by law), fire extinguishers, and emergency egress as required by local building codes.

5.5 CrewNest reserves the right to remove, suspend, or de-list any listing that, in its sole discretion, violates these Terms, is the subject of guest complaints, fails to meet quality or safety standards, or is otherwise detrimental to the Platform or its Users.

5.6 Hosts may utilize CrewNest's AI-powered pricing suggestion tool to set competitive nightly rates. Pricing suggestions are informational only, and hosts retain full discretion over their pricing.

6.1 All payments on the Platform are processed through Stripe, Inc. ("Stripe"), a PCI-DSS Level 1 certified payment processor. By using the Platform, you agree to Stripe's Terms of Service and Privacy Policy. CrewNest does not directly store, process, or have access to your full credit card numbers.

6.2 CrewNest charges the following fees on each transaction:

• Guest Service Fee: Ten percent (10%) of the booking subtotal, charged to the guest at the time of booking. This fee covers platform operations, customer support, AI-powered matching, and insurance coverage.
• Host Processing Fee: Three percent (3%) of the booking subtotal, deducted from the host's payout. This fee covers payment processing costs and payout administration.

6.3 The total amount charged to the guest equals the booking subtotal plus the guest service fee. The total amount paid to the host equals the booking subtotal minus the host processing fee.

6.4 Upon a successful booking, funds are held in escrow by CrewNest. Payment is released to the host twenty-four (24) hours after the guest's confirmed check-in, provided no disputes have been filed. This escrow period serves as a protection mechanism for both parties.

6.5 Bookings may be completed through one of two methods: (a) "Instant Book," where the booking is automatically confirmed if the host has enabled this feature and the requested dates are available; or (b) "Request to Book," where the host has twenty-four (24) hours to accept or decline the reservation. If the host does not respond within twenty-four (24) hours, the request is automatically declined, and the guest receives a full refund.

6.6 A crew member may only have one (1) active booking per date range per user account. Overlapping bookings are not permitted and will be rejected by the system.

6.7 All monetary values displayed on the Platform are in United States Dollars (USD) unless otherwise specified. Prices displayed to guests include the guest service fee and any applicable taxes. Hosts see their net payout amount after the host processing fee.

7.1 Each listing on the Platform is assigned one of three cancellation policy tiers, as selected by the host. The applicable cancellation policy is clearly displayed on the listing page prior to booking. By completing a booking, you agree to the cancellation policy associated with that listing.

7.2 Flexible Policy:

• Full refund of the booking subtotal if cancelled at least twenty-four (24) hours before the scheduled check-in time.
• Fifty percent (50%) refund of the booking subtotal if cancelled less than twenty-four (24) hours before the scheduled check-in time.
• No refund for no-shows or cancellations made after the scheduled check-in time.

7.3 Moderate Policy:

• Full refund of the booking subtotal if cancelled at least five (5) days before the scheduled check-in time.
• Fifty percent (50%) refund of the booking subtotal if cancelled between one (1) and five (5) days before the scheduled check-in time.
• No refund if cancelled less than twenty-four (24) hours before the scheduled check-in time, or for no-shows.

7.4 Strict Policy:

• Fifty percent (50%) refund of the booking subtotal if cancelled at least seven (7) days before the scheduled check-in time.
• No refund if cancelled less than seven (7) days before the scheduled check-in time, or for no-shows.

7.5 Cleaning fees are always refunded for eligible cancellations regardless of the cancellation tier. The guest service fee is refunded in full for cancellations made at least forty-eight (48) hours before the scheduled check-in time; otherwise, the service fee is non-refundable.

7.6 For detailed cancellation information, including special circumstances and host cancellation penalties, please refer to our Cancellation Policy.

8.1 As a guest, you agree to: (a) treat the host's property with the same care and respect you would treat your own; (b) comply with all house rules established by the host and communicated through the listing or direct messaging; (c) observe quiet hours as specified by the host, or between 10:00 PM and 7:00 AM local time if no specific quiet hours are designated; and (d) leave the property in substantially the same condition in which you found it.

8.2 Unless explicitly permitted by the host in the listing, guests shall not: (a) smoke or vape inside the property; (b) host parties, gatherings, or events; (c) bring pets; (d) exceed the maximum occupancy stated in the listing; or (e) permit any person who is not a verified CrewNest user to stay at the property.

8.3 CrewNest is a crew-only platform. Bookings are intended exclusively for airline crew members for the purpose of temporary housing near their base or layover airports. Guests may not use the Platform or booked properties for any commercial, illegal, or unauthorized purpose.

8.4 Guests shall be liable for any damages to the host's property caused by the guest, the guest's negligence, or the guest's breach of these Terms or the host's house rules. CrewNest may charge the guest's payment method on file for verified damages.

9.1 Hosts shall not discriminate against any User on the basis of race, color, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, marital status, familial status, age, or any other characteristic protected by applicable federal, state, or local law. Hosts must comply with all applicable anti-discrimination laws, including the Fair Housing Act (42 U.S.C. §§ 3601-3619).

9.2 Listings must accurately represent the property, including its condition, location, amenities, and any limitations or restrictions. Intentionally misleading, fraudulent, or deceptive listings constitute a material breach of these Terms.

9.3 Hosts shall respond to booking requests within twenty-four (24) hours and maintain open, respectful communication with guests throughout the booking period. Hosts who consistently fail to respond in a timely manner may have their listings demoted or suspended.

9.4 Hosts shall ensure the property is clean, safe, and ready for occupancy at the scheduled check-in time. The property must meet all safety requirements outlined in Section 5.4 and on our Safety page.

9.5 Hosts who cancel a confirmed booking are subject to penalties, including: (a) negative impact to their host rating; (b) a cancellation fee; (c) temporary listing suspension for repeated cancellations; and (d) permanent removal from the Platform for egregious or habitual cancellations.

10.1 Reviews are unlocked only after the booking status has been marked as "completed." Both the guest and host may submit reviews of the other party following the completion of a stay.

10.2 Reviews are submitted independently and are revealed simultaneously after both parties have submitted their reviews, or fourteen (14) days after the check-out date, whichever occurs first. This "double-blind" system is designed to encourage honest and unbiased feedback.

10.3 The review window closes thirty (30) days after the check-out date. After this period, neither party may submit a review for that booking.

10.4 All reviews must be honest, accurate, and based on the reviewer's genuine firsthand experience. Reviews shall not contain: (a) false or misleading statements; (b) threats, harassment, or discriminatory language; (c) personal contact information; (d) advertising or spam; or (e) content that is defamatory, obscene, or otherwise objectionable.

10.5 Retaliatory reviews are strictly prohibited. A "retaliatory review" is a review that is motivated by the reviewer's desire to punish the other party for a negative review, dispute, or complaint. CrewNest reserves the right to remove reviews that it determines, in its sole discretion, to be retaliatory.

10.6 Crew members receive a guest rating visible only to hosts. Hosts receive a public star rating visible to all Users. CrewNest may use aggregate review data for quality assurance and platform improvement purposes.

11.1 The Platform, including all content, features, functionality, software, text, graphics, logos, icons, images, audio clips, data compilations, and the compilation thereof, is the exclusive property of CrewNest, Inc. or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

11.2 The CrewNest name, logo, tagline ("Home base, everywhere."), and all related names, logos, product and service names, designs, and slogans are trademarks of CrewNest, Inc. You may not use such marks without the prior written permission of CrewNest.

11.3 By uploading, posting, or otherwise submitting content to the Platform (including photographs, descriptions, reviews, and messages), you grant CrewNest a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform such content in connection with the Platform and CrewNest's business operations, including for marketing and promotional purposes.

11.4 You represent and warrant that you own or have the necessary rights to all content you submit to the Platform, and that such content does not infringe, misappropriate, or violate the intellectual property rights, privacy rights, or other rights of any third party.

12.1 CREWNEST IS A MARKETPLACE PLATFORM THAT FACILITATES CONNECTIONS BETWEEN HOSTS AND GUESTS. CREWNEST IS NOT A REAL ESTATE BROKER, PROPERTY MANAGER, LANDLORD, INSURER, OR TRAVEL AGENCY. CREWNEST DOES NOT OWN, MANAGE, OR CONTROL ANY PROPERTIES LISTED ON THE PLATFORM AND MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE QUALITY, SAFETY, LEGALITY, OR SUITABILITY OF ANY LISTING.

12.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CREWNEST, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF CREWNEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CREWNEST'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT OF FEES PAID BY YOU TO CREWNEST IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

12.4 THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

13.1 In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any booking (collectively, "Disputes"), the parties agree to first attempt to resolve the Dispute through good-faith informal negotiation. You agree to contact CrewNest at legal@crewnest360.com with a written description of the Dispute, and CrewNest will endeavor to respond within ten (10) business days.

13.2 If a Dispute cannot be resolved through informal negotiation within thirty (30) days, either party may initiate mediation. Mediation shall be conducted by a mutually agreed-upon mediator in Miami-Dade County, Florida. The costs of mediation shall be shared equally between the parties.

13.3 If mediation is unsuccessful, the Dispute shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Miami-Dade County, Florida. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.4 CLASS ACTION WAIVER: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CREWNEST EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.

13.5 Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

14.1 You agree to indemnify, defend, and hold harmless CrewNest, Inc. and its officers, directors, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees and court costs) arising out of or in connection with:

• Your use of or access to the Platform;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any rights of a third party, including but not limited to intellectual property rights, privacy rights, or property rights;
• Any content you submit, post, or transmit through the Platform;
• Any property damage, personal injury, or death caused by your acts or omissions;
• Any dispute between you and another User of the Platform.

14.2 CrewNest reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with CrewNest in asserting any available defenses.

15.1 CrewNest reserves the right to suspend, restrict, or terminate your account and access to the Platform at any time, with or without cause, and with or without notice, including but not limited to situations involving: (a) violation of these Terms; (b) fraudulent, abusive, or illegal activity; (c) conduct that is harmful to other Users, third parties, or the business interests of CrewNest; or (d) extended periods of inactivity.

15.2 You may terminate your account at any time by contacting CrewNest at support@crewnest360.com or through the account settings in your dashboard. Upon account deletion: (a) all active listings will be deactivated; (b) all pending booking requests will be automatically declined; (c) confirmed bookings will remain in effect and must be completed or cancelled in accordance with the applicable cancellation policy; and (d) any outstanding payouts will be processed within thirty (30) days.

15.3 Upon termination, the following provisions of these Terms shall survive: Sections 11 (Intellectual Property), 12 (Limitation of Liability), 13 (Dispute Resolution), 14 (Indemnification), and 17 (Governing Law), together with any other provisions that by their nature should survive termination.

16.1 CrewNest reserves the right to modify, amend, or update these Terms at any time in its sole discretion. Material changes will be communicated to Users via email to the address associated with their account and/or by posting a prominent notice on the Platform at least thirty (30) days prior to the effective date of the changes.

16.2 Your continued use of the Platform after the effective date of any modified Terms constitutes your acceptance of and agreement to be bound by the modified Terms. If you do not agree to the modified Terms, you must discontinue your use of the Platform and close your account.

16.3 Non-material changes, such as corrections to typographical errors or clarifications that do not substantively alter the meaning of the Terms, may be made without prior notice.

17.1 These Terms and any Dispute arising out of or related to these Terms or the Platform shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law principles.

17.2 To the extent that arbitration is not applicable or is waived, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida, for the resolution of any Disputes.

17.3 If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed, and the remaining provisions of these Terms shall continue in full force and effect.

17.4 The failure of CrewNest to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of CrewNest.

17.5 These Terms, together with the Privacy Policy and Cancellation Policy, constitute the entire agreement between you and CrewNest with respect to the Platform and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between the parties.