Safety at CrewNest
Your safety is our top priority. Every measure we take is designed to protect our crew community — so you can focus on what matters: getting the rest you deserve.
How we keep you safe
Verified community
Every member of CrewNest is verified. Crew members must submit airline-issued identification and pass our verification review before booking. Hosts undergo comprehensive background checks through Checkr. There are no anonymous users on our platform.
- Airline crew ID verification within 24 hours
- Host background checks via Checkr
- Periodic re-verification of crew status
- Immediate removal for fraudulent verification
Verified community
Airline crew ID verification within 24 hours
Secure payments
All payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We never see or store your full credit card number. Our escrow system holds funds for 24 hours after check-in to protect both parties.
- PCI-DSS Level 1 compliant via Stripe
- No cash transactions — everything is tracked
- 24-hour escrow protection after check-in
- Transparent fee structure with no hidden charges
Secure payments
PCI-DSS Level 1 compliant via Stripe
Secure messaging
All in-app communications are encrypted and stored securely. Personal contact information — including phone numbers and email addresses — is automatically masked until a booking is confirmed, preventing unwanted contact and protecting your privacy.
- End-to-end encrypted messaging
- Contact info masked until booking confirmed
- Real-time message delivery via secure channels
- No personal data exposed to unconfirmed parties
Secure messaging
End-to-end encrypted messaging
Property standards
Hosts on CrewNest must meet minimum safety requirements for their properties. We take property safety seriously — crew members deserve a safe place to rest between flights.
- Functioning smoke and carbon monoxide detectors
- Fire extinguisher accessible on premises
- First aid kit available
- Clear emergency exits and egress
- Compliance with local building and safety codes
Property standards
Functioning smoke and carbon monoxide detectors
24/7 support
Our AI-powered support assistant is available around the clock to answer questions, help with bookings, and guide you through any issues. For urgent or safety-related situations, our dedicated emergency support team is standing by.
- AI assistant available 24/7 for instant help
- Human support team during business hours
- Emergency support line for urgent safety situations
- Average response time under 2 hours
24/7 support
AI assistant available 24/7 for instant help
Host protection program
Our host protection program provides coverage for property damage caused by guests. Hosts can file claims through their dashboard, and our team reviews and processes eligible claims promptly.
- Coverage for guest-caused property damage
- Streamlined claims process through dashboard
- Review and determination within 5 business days
- Security deposit options for high-value properties
Host protection program
Coverage for guest-caused property damage
Reporting safety concerns
CrewNest has a zero-tolerance policy for harassment, discrimination, unsafe property conditions, and any behavior that threatens the safety of our community members.
What to report
- Unsafe property conditions or hazards
- Harassment or threatening behavior
- Discrimination of any kind
- Listing that doesn't match its description
- Fraudulent or suspicious activity
- Unauthorized or illegal activity on premises
How to report
- Use the "Report" button on any listing or user profile
- Message us through the AI support chat
- Email safety@crewnest360.com with details
- Include photos, screenshots, or documentation
- All reports are reviewed within 24 hours
- Reports are confidential — your identity is protected
Emergency contacts
Know who to call when you need help.
Emergency Services
911
For immediate danger, medical emergencies, or criminal activity. Always call 911 first.
CrewNest Emergency
safety@crewnest360.com
For urgent safety concerns related to your booking, property, or another user. Response within 1 hour.
Pilot Support Line
1-866-PILOT-HP
ALPA pilot peer support. Confidential assistance for mental health, stress, or personal crisis.
Your safety is our mission
CrewNest was built by crew, for crew. We take the safety of every member of our community seriously. If you have suggestions for how we can improve safety on our platform, we want to hear from you.
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